Water Division - Frequently Asked Questions

1. Does the City of Maitland put fluoride in the drinking water? 

Yes. The City of Maitland adds fluoride to the already existing natural fluoride levels found in groundwater, to maintain an average residual rate of one part per million (1.0 ppm) city wide.

2. What is the level of hardness in the water? 

Hardness is rated on a scale of 0 - 300 mg/L of calcium carbonate. The City of Maitland's drinking water measured at 150 mg/L is considered to be in the moderate category of 75-150.

3. How can I turn off my water in an emergency? 

Typically, when houses are constructed, a shut off valve is installed at the closest hose bib to the water meter. Most of the time, this valve has been buried over the years and doesn't work. It can be anywhere from inches to feet deep. If you have a leak inside the house, it is very important to have this valve located to avoid any damage to the property. 

4. I never see anyone reading my water meter, how can I be sure that it is being read?

In 1987 the City of Maitland went to a new "electronic" method of reading meters. A wire is connected to the register that sends an electronic reading to a touch pad. When the meter readers touch this pad, the signal is sent to a handheld computer system that records the data for that particular meter. Each meter has its own unique number so that the reads do not get mixed up.

5. What pressures does the city maintain in its water system? 

Depending on the time of day, and the demand for water, system pressures range from 50 psi to 70 psi.

6. What do I need to do to get an irrigation meter? 

An irrigation meter can be applied for at the Maitland Annex through the building department. Fee's start at $1035.00 plus application fees. Once we receive the paperwork from the building department, it takes anywhere from two to six weeks to have the meter installed. This meter is locked off, until it has been inspected for proper irrigation system installation.