CITY OF MAITLAND
UTILITIES BILLING TECHNICIAN
NON-EXEMPT

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and

requirements of the job change.

PURPOSE OF POSITION:

Performs a variety of routine to complex clerical, administrative, and data processing functions in the billing of utilities and other public services. Working within limits of the City Code and standard practices, under the general supervision of the Utilities Billing and Customer Service Supervisor.

ESSENTIAL JOB FUNCTIONS:

Processes work orders for utility connections, disconnections, reconnections, and other public works service requests.

Processes meter reading data; prepares and mails utility bills; maintains customer account files; assists in reconciling utility billing activity with the general ledger.

Maintains detail ledgers pertaining to monthly billings for utility services. Reviews and processes banking transactions related to utility services. Ensures accuracy, completeness and compliance with banking and accounting procedures. Receives telephone calls and citizen visits concerning utility billing or services; handles questions and matters of a more technical nature; responds to citizen complaints. Pursues collection of delinquent utility accounts, including preparation of shut-off and turn-on orders, establishing and monitoring payment schedules, customer follow-up account research.

Researches various manual and computerized records and files to resolve problems involving collection of fees and billings, reporting of information, and/or preparation of reports; provides information and technical assistance to departments and the public.

OTHER JOB FUNCTIONS:

Provides back-up to other related positions, including customer service and coordination of garbage contract.

Filing of documents, making document copies, and other general administrative responsibilities.

Performs all other duties as assigned.

CRITICAL SKILLS/EXPERTISE:

Working knowledge of modern office practices and procedures; working knowledge of personal computers and data processing. Working knowledge of spreadsheet and word processing software and windows based financial software.

Ability to perform arithmetic computations accurately and quickly; ability to carry out assigned projects to their completion; ability to communicate effectively verbally and in writing; ability to establish and maintain effective communications with the general public; ability to work under pressure and/or frequent interruptions; ability to work with angry or difficult customers.

EQUIPMENT USED:

Personal computer, telephone; 10-key calculator; copy machine; fax machine.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK LOCATION AND ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work location is in a City Hall office. The noise level in the work environment is moderate to quiet.

MINIMUM QUALIFICATIONS:

Associates degree, or equivalent experience, in business administration, accounting, public administration, or related field. One to three years of experience in cost or general accounting, bookkeeping, or utility billing. Additional experience can be substituted for the required education on a year for year basis. Possess and maintain a valid Florida Drivers License.