Utility Billing Information

PAYMENT OPTIONS

1) Bring payment (cash, check, or credit card) and bill stub in person to City Hall, located at 1776 Independence Lane, Maitland, FL 32751 from the hours of 8:00 a.m. to 5:00 p.m.

2) Leave payment and bill stub in the envelope provided in the City Hall utility drop box located at the crosswalk on Packwood Avenue. (DO NOT LEAVE CASH)

3) Mail the payment and bill stub in the envelope provided, to PO BOX 940068, Maitland, FL 32794-0068. (DO NOT MAIL CASH).

4) Arrange for your account to be paid by automatic bank draft.

5) Pay by credit card or debit card using Visa or MasterCard.

GENERAL POLICIES

Water - The water meter is the property of the City of Maitland. It shall be unlawful to break the seal on or otherwise tamper with a water meter or to cause or permit any person to tamper with, disconnect, damage or destroy any water meter. Should a customer need to shut off the water at the City owned meter, please call Customer Service at (407) 539-6265 to request a City Water Division technician to assist with your water meter shutoff. After hours emergencies call (407) 539-6262. Responsibility for the plumbing from the water meter to the home including inside the home resides with the customer.

Refuse - The amount of collection fees imposed by City Ordinance Part II, Chapter 7, Article II, Sec. 7-25 is hereby declared to be a service secured by a property owner or occupant and which insures to the benefit of the subject property and is therefore declared to be a debt due the City, and any person required under the terms of this article to have accumulations of solid waste removed and disposed of by the City shall be liable to the City for the amount of applicable collection fee. All garbage and recycling carts shall be placed no earlier than 5:00 p.m. of the day preceding the day designated for collection and shall be removed not later than 7:00 p.m. on such designated day. Dumpsters and roll-off containers may remain in their permanent location.

Free Service Prohibited - No utility service shall be furnished or rendered free of charge to any person whatsoever, and the City and each and every agency, department or instrumentality which uses the services shall pay therefore at the rates fixed in accordance with City Ordinance.

SERVICES

1) Water – The amount of potable water the customer consumes is the basis of this charge. This revenue is used to offset administrative, pumping, collection, transmission, distribution, utility billing, financial audit, purification, capital outlay, capital projects and reimbursement for general fund overhead.

2) Sewer – The basis of this charge is the amount of potable water used; the sewer rate schedule uses 100% water consumption without adjustment for actual differences. The revenue is used for the many of expenses listed above, plus the treatment of waste water.

3) Irrigation – The amount of non-potable water the customer consumes is the basis of this charge. Sewer charges excluded.

4) Refuse – Disposal of solid wastes, recyclable materials, and yard waste by the City through the City’s contract hauler, Waste Pro.

5) Environmental Stormwater – City’s utility responsibility for the planning, administration, construction, operation and maintenance of the City's stormwater system, for lake water quality management, for implementation of the Maitland Stormwater Lakes Management Plan, for the education of citizens on these activities, and for lake interconnects water quality management. The charge is based on ERU which means equivalent residential unit, which is calculated for each parcel in the City.

FEES and ADJUSTMENTS

Late Fee – If applicable, 10% of total outstanding balance, applies when payment is not received by the payment due date.

Reconnect Fee - $30.00 Return check-Less than $50.00 the return fee is $25.00, $50.00 but less than $300.00, $30.00, exceeds $300.00 the return fee is $40.00 or 5% of the face amount of the check, whichever is greater.

Deposits – Water $45.00 / Sewer - $110.00 / Solid Waste $30.00; Note: deposit could be doubled for delinquent accounts, before service is restored.

View Water and Sewer Rates
View Solid Waste Rates
Effective Aug. 27, 2018, the ERU rate to be charged for environmental stormwater utility fees for each ERU was established at $9.60 per month per Resolution 10-2018.

*Rate established by Resolution #8-2014 on August 25, 2014. Refer to City website

**Rate established by Resolution #11-2017 on August 28, 2017

HIGH USAGE - Leaks in toilets, faucets, ice makers, and lawn sprinklers usually cause high water usage. Toilets are a common cause. To test for leaks, take the lid off the tank, add food coloring and do not flush. Check the bowl an hour later and see if the dye has seeped into the bowl. If die appears in the bowl, a leak exists. In the event you experience difficulties locating a leak, please consult a qualified plumber. For additional questions or concerns, please contact Utility Billing Customer Service at (407) 539-6265.