The job description does not constitute an employment agreement between the City and employee and is subject to change by the City as the needs of the employer and requirements of the job change.


Responsible for professional, technical, and analytical work involving the installation, administration, troubleshooting, and maintenance of personal computers, network servers and peripheral equipment such as, but not limited to: printers, hubs, switches, routers, bridges, other connectivity devices. Responsibilities include, but are not limited to technical work involving overall network design, evaluation, installation, testing, upgrading, and maintaining the City’s network and network operating systems, file systems and databases, also responsible for component technology strategy. This includes Local Area Network (LAN), Wide Area Network (WAN), Intranet, Internet, wireless and other data communications systems. Investigates failures and coordinate failure analysis, determine root causes; categorize failure as related to components, process and design. Implements and monitors daily backup and restoration functions, free disk space, virus and spam protection, network security, and general user maintenance procedures, network printing, and software licensing. Work is performed under the general supervision of the Information Technology Manager. May provide direction to the Information Technology Specialist I and II on routine tasks.


Responsible for the design, installation/migration, testing, evaluation, maintenance and overall performance of the LAN/WAN and servers. Analyzes, designs, implements, and upgrades the City’s information systems network to include communications, organizational change, information flow, inventory control, and cost analysis for both desktop and network equipment and software. Responsible for configuring, updating, and maintaining Internet Protocol (IP) Phone system, including Unity servers, Cisco call manager, and Cisco IP phones.

Develops and maintains network security procedures. Adds, removes, and changes authorities for network users

Assist in the Supervision, training and evaluation of the IT Specialist I and IT Specialist II.

Monitors network to ensure proper operation and high service levels. This includes reviewing, prioritizing, and scheduling installation and maintenance of network and PC based operating systems and software utilizing the Track-It system. Analyzes the cause of reported problems, takes appropriate action to make corrections, and documents utilizing the Track-It system.

Reviews, selects, implements and documents backup and recovery procedures for all systems.

Documents and maintains systems standards to include system login scripts, network resource mappings, user groups, group policies, network users, user environments, directories, e-mail accounts, licenses, virus and spam protection, and security for the LAN/WAN.

Provides technical support and training of users for various computer hardware, including peripherals, and software as required.

Performs clerical routines such as obtaining quotes/bids and creating requisitions to generate purchase orders using the City’s documented purchasing guidelines and the City’s financial system. Completes other purchasing related paperwork, as required. Generates analysis and reporting for performance measures, budgeting, and other managerial requests, as required.

Performs routine cleaning and maintenance of computer equipment, server rooms, and other and Information Technology work and storage areas, with an eye to cleanliness, order, and safety.


Attends seminars and workshops related to duties and responsibilities. Prepares general correspondence and e-mail distribution messages.

Performs other duties as assigned.


Expert in server and network products components including computing systems, network design, network operating systems, server hardware and operating systems, concepts, techniques and operating principles; knowledge of network topologies and network protocols; knowledge of the capabilities, limitations and uses of computers, networking and related equipment including wireless implementations. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; ability to write reports, business correspondence, and procedure manuals/Intranet pages. Ability to use the Internet for business and technology analysis. Ability to read and understand network and database related manuals; ability to analyze, troubleshoots, and determines problems; take corrective steps; ability to conduct research and communicate effectively verbally and in writing.


Network Servers, switches, routers, hubs, and bridges. Personal computers, including word processing, spreadsheet, presentation, and data base software; printers; 10-key calculator; Internet Protocol phone system; copy machine; fax machine; projection equipment; sound equipment; other related tools and equipment.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit and talk or hear, use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to walk and drive a City vehicle.

The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.


Work is usually performed in an office environment. The noise level in the work environment is usually quiet. The employee is required to visit/work at other locations within the City.


Graduation from a college or university with a bachelor's degree in computer science, information systems, business/public administration, business management, or a closely related field, and five (5) years of network design and administration; or an equivalent combination of education, training, and experience in an applicable technical environment.

Must possess and maintain a valid State of Florida Driver's License. Must pass an annual criminal background check, to include but not limited to fingerprinting.