Customer Services


Customer Services works to exceed the expectations of their customers by responding to their needs on a timely basis, in a professional and courteous manner, and with definitive information. For more utility information, contact Customer Services at utilities@itsmymaitland.com .

Click Here for Recurring Online Payments

Click Here for One-Time Online Payments 

Paperless billing instructions [PDF Format]
Utility billing information [PDF Format]


Online Credit Card Security:  

The City of Maitland uses an Address Verification Service (AVS) to protect utility customers against fraudulent credit card charges. In addition to existing security standards, AVS compares the billing address provided with each payment to cardholder information recorded by the credit card supplier. A transaction will not be processed without an exact match of the cardholder address as well as the CCV number on the back of the card. For questions, contact City of Maitland Customer Services at (407) 539-6265. Thank you. 


Solid Waste Information

To provide garbage, yard waste and recycling collection, and disposal services to the residential and commercial customers via the effective use of outside contracting.

Solid Waste Information
Environmental Stormwater Utility



Holiday Pickup

We do not pick-up garbage, recycling or yard waste on the following Holidays:

January 1st
Memorial Day
Fourth of July
Labor Day
Thanksgiving Day
Christmas Day
Pick-up will resume on the next scheduled pick-up day following the holiday.

 

For more utility information, contact Customer Services at utilities@itsmymaitland.com .