Customer Services

Customer Services works to exceed the expectations of their customers by responding to their needs on a timely basis, in a professional and courteous manner, and with definitive information. For more utility information, contact Customer Services at .

Click Here for Recurring Online Payments

Click Here for One-Time Online Payments 

Enroll in paper-free electronic billing
Utility billing information

Online Credit Card Security:  

The City of Maitland uses an Address Verification Service (AVS) to protect utility customers against fraudulent credit card charges. In addition to existing security standards, AVS compares the billing address provided with each payment to cardholder information recorded by the credit card supplier. A transaction will not be processed without an exact match of the cardholder address as well as the CCV number on the back of the card. For questions, contact City of Maitland Customer Services at (407) 539-6265. Thank you. 

Solid Waste Information

To provide garbage, yard waste and recycling collection, and disposal services to the residential and commercial customers via the effective use of outside contracting.

Solid Waste Information

Stormwater Information

Environmental Stormwater Utility

Forms & Rate Information

For these documents, please call (407) 539-6265 or e-mail to :

DirectPay Authorization Form
Residential Utility Service Request Form
Commercial Utility Service Request Form
Termination of Service Request 
Utility Billing Adjustment Request
Garage Sale Permit

Solid Waste Service Information
Solid Waste Rates
Water & Sewer Rates Effective Oct. 1, 2018

Local Business Tax Receipts

For local business tax receipt forms and information, contact Robin Cadwallender at (407) 539-6253 or at .

Holiday Pickup

We do not pick-up garbage, recycling or yard waste on the following Holidays:

January 1st
Memorial Day
Fourth of July
Labor Day
Thanksgiving Day
Christmas Day
Pick-up will resume on the next scheduled pick-up day following the holiday.


For more utility information, contact Customer Services at .